Help Centre

Dear customer, if you’re not happy with a purchase you have made with us, simply return it back to us in its original condition with your order confirmation letter found in your order, within 7 working days, and we will be happy to give you a full refund or replacement.

You have 7 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your account (or original method of payment) within a certain amount of days.
Dicohaircare may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

Refund will be credited into customer's account depending on the period of time your financial institution required to arrange for the refund (within 14 working days)  

You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline at 017-7059974
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please send an e-mail or whatsapp to notify us your shipping particular details.

Please package your return in the original box and send to:

DICO HAIRCARE
32-3 BINJAI 8 PREMIUM SOHO,
LORONG BINJAI 2,
50450 KUALA LUMPUR
  1. Any product has been delivered in a damaged or defective condition
    If you have received damaged or defective items, please provide details (including photos) within 7 working days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
  2. The Product is out of date or expired
    Please note that all products are sold with a minimum expiry date of 18 months, we expect customers to use the products within this time due to the treatment times that we sell. Customers are not eligible to request a replacement or refund if these are outdated 18 month since purchase.
  3. Incorrect product, which is different from order is delivered
    If you have received the wrong product from original order, please provide details of order within 7 working days of when you received the items. We will verify whether you are entitled to a replacement with correct product.
  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 7 working days after delivery date.
DICO will be using POSLAJU as our courier. The products will be dispatched from us on the working days (Working days: Monday - Friday Excluding Saturday, Sunday and Public Holidays).

Shipping charges within West Malaysia for First KG RM8.00 and for every additional 0.5KG, the rate will be charge at RM4.00. Transmit time 3 - 4 days (working days) and it’s depend on your destination.
Shipping charges within East Malaysia for First KG RM15.00 and for every additional 0.5KG, the rate will be charge at RM4.00. Transmit time 3 - 4 days (working days) and its depend on your destination.
The delivery charges will vary according to your destination.

For online purchase at DICO HAIRCARE website is able to calculate the shipping fees for you, it will be added to your order total before you check out. For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them during delivery to the courier.

You will receive an email/whatsapp/ containing your Tracking Number once your package has been shipped. Our office and warehouse will be closed according to Malaysia Holiday Calendar.

Please plan accordingly as orders will not be shipped out during the holiday. All orders are process automatically and we are unable to expedite or delay shipping times.

At the same time, we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.

*All items will undergo our intensive Quality Check and well pack for the items before courier out the products to you. Courier packages selected is based on the product(s) size(s) and we ensure your items are well-protected.

Payment Methods

We want to enable you to pay in a secure way, so you never have to worry when placing an order. That is the reason we work together with the following trustworthy and experienced partners.

BESTPAY is a highly secured online payment gateway which makes your online payment more convenient via e-wallet (VISA and MASTERCARD).

In DICO, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL)to the entity.
If you have any questions or remarks please contact our customer service via contact@dico-store.com or 03 · 2711 · 01640.
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